Casino Estrella KYC Verification Process
Casino Estrella runs KYC checks when you request a withdrawal, when total withdrawals reach €2,000, when deposit and play patterns trigger an internal risk flag, or when account details change (name, address, phone, or payment method). The review starts after you upload documents in the account verification page, and the casino may temporarily limit withdrawals until verification finishes.
- Identity (ID/Passport): Upload a color photo or scan of a valid passport or national ID card. The image must show the full document, all corners, your photo, full name, date of birth, document number, issue/expiry dates, and MRZ (if present). Casino Estrella rejects cropped images, black-and-white scans, and blurred photos; the document must be unexpired.
- Address proof: Provide a document dated within the last 90 days that shows your full name and residential address exactly as in your profile. Casino Estrella accepts utility bills (electricity, gas, water), a bank statement, or a government letter. Screenshots and edited PDFs are rejected; the file must show the issuer name, date, and full address on one page or as a complete multi-page PDF.
- Payment method: For bank cards, upload photos of the front and back with the middle digits covered (show first 6 and last 4), and keep the cardholder name and expiry date visible; the CVV must be hidden. For e-wallets, upload a screenshot or PDF statement showing your name, wallet ID or email, and recent transactions to Casino Estrella. For bank transfers, upload a bank statement or payment confirmation showing your name, IBAN, and the transfer reference; Casino Estrella verifies the payment method matches the account holder.
Casino Estrella completes standard KYC checks within 24–72 hours after receiving clear documents. If files are missing, inconsistent, or flagged for manual review, the process extends to 5 business days, and the casino requests re-uploads through the verification inbox.
Current state: Casino Estrella ties KYC to withdrawals and payment-method checks, with a stated 24–72 hour timeline that extends to up to 5 business days when documents fail validation.